All goods are guaranteed by us for 12 months and are also subject to manufacturers guarantee. Any goods can be returned within 28 days if not suitable excluding; Bait, Live Bait and perishable items. To proceed with a refund e-mail or telephone British Tackle.com/Seaton Tackle Shop within 28 days for unsuitable products or within the guarantee period. If the item you are returning is faulty, the cost of the item plus return postage costs will be credited to the card/paypal account originally used for purchase. For larger items, please call our customer services team on + 44 (0)1297 625511 for a collection. PLEASE NOTE: In the case of an exchange, you may be required to pay a second delivery charge for your new order. This of course is wavered if the item you received is not what you originally ordered. This does not affect your statutory rights.